- Personal studio building consumer products end-to-end — iOS, web, design, content, and the operating model behind them.
- Detent: native iOS coffee app with a Next.js web companion at detent.illogicalproject.com. A calmer surface for a category drowning in noise — opinionated defaults, no engagement traps.
- The Chivalrous Walrus and Bottle & Flame: two additional studio builds shipped end-to-end.
- Publishing essays on product leadership, scale, and craft on LinkedIn.
Brian Fenn
Product leader. Builder. Operator across consumer, commerce, and craft.
Open to rolesSenior Director / VP Product
Brian Fenn is a senior product leader with 25 years across Nike, Dick's Sporting Goods, Amazon, Microsoft, Zillow, and Porch. He takes on the unglamorous work — failing platforms, fragmented orgs, hard market entries — and turns it into the flagship experience that ships at scale. He has built and led teams at every scale — from a two-person PM group to a 20+ person product org, while leading a 120-person cross-functional studio — rescued a checkout from half-broken to 90%+ on day one, protected a multi-billion-dollar revenue stream through China's localization migration, and co-authored the PM career ladder for a 300-person product organization. Currently building consumer products at illogicalproject and open to Senior Director / VP Product roles.
Selected achievements
- Platform → innovation → scale. Rebuilt Nike's mobile checkout from ~50% to 90%+ on the day-one A/B and extended the same tray-based platform into the House of Innovation NYC flagship. Repeated the pattern with the WeChat Retail Platform during COVID lockdown and Nike's global navigation as a componentized platform (3x engineering efficiency).
- Global scale across markets. Scaled Nike's Shanghai product team from 2 to 20+ and managed a 120+ cross-functional studio. Led the migration of all consumer experiences into mainland China — protected a multi-billion-dollar revenue stream and unlocked nine-figure incremental demand. Launched the WeChat Retail Platform during COVID and the Tmall 3D Avatar Membership with Alibaba.
- AI in production at consumer scale. Protected the enterprise generative AI investment for Nike's search and ranking through a company-wide restructure. The program shipped to production across 100M+ DTC users with double-digit engagement lift and nine-figure incremental demand.
- Team building and promotion. Promoted 15+ people into senior roles across career. Co-authored the new PM career ladder for the 300-person Nike Direct Product organization. Restructured DSG's design team and promoted four people inside a year.
- Founder / current building. Founded illogicalproject. Three consumer builds in flight — Detent (iOS coffee app + Next.js web), The Chivalrous Walrus, and Bottle & Flame — plus public writing on product leadership, scale, and craft. The same arc that ran through the Nike years, run end-to-end at studio scale.
Now
Selected experience
- Set the multi-year Connected Store strategy for 800+ stores and 40,000+ teammates — hardware modernization, applications, AI-based labor scheduling, inventory optimization.
- Led the 100% rollout of the new POS across the fleet; piloted mobile checkout; shipped RFID platform upgrades and landed an exclusive multipurpose-device partnership that unlocked AI-driven teammate workflows.
- Restructured the design org, promoted four people inside a year, and earned a Design Advocacy Council seat at the executive level.
- Ran two teams (5 + 30+) across the surfaces serving 100M+ active users on Nike's direct-to-consumer properties.
- Protected the enterprise generative AI investment for search and ranking through a company-wide restructure — the program shipped to production with double-digit engagement lift and nine-figure incremental demand.
- Ran the first-ever Nike Digital Summit — got business, product, design, engineering, and insights working from a single roadmap, persona model, and OKR set.
- Rebuilt the global navigation as a componentized platform — 3x engineering efficiency across consumer surfaces.
- Co-authored the new PM career ladder for the 300-person Nike Direct Product organization during a company-wide restructure. Promoted two PMs to Director.
- Relocated to Shanghai to lead the Greater China digital product organization, supporting mainland China.
- Scaled the product team from 2 to 20+ and managed a 120+ cross-functional studio across product, design, and engineering — promoted leaders into seats they grew into.
- Led the migration of all consumer experiences into mainland China to meet compliance requirements — protected a multi-billion-dollar revenue stream and unlocked nine-figure incremental demand. Maxim Award finalist.
- Built the WeChat Retail Platform during the COVID lockdown — first consumer shopping experience designed and built entirely in China — and the Tmall 3D Avatar Membership, the first brand experience Alibaba invited a partner to co-innovate on their platform. WeChat program won the Maxim Award; Tmall delivered a record Double Eleven.
- Shipped v1 of Nike App and re-launched Nike Run Club + Nike Training Club for the Rio 2016 Olympics marketing campaign — opened Nike's direct-to-consumer strategy.
- Owned the shared mobile platform — Feed, sharing, cart, checkout — across Nike App, SNKRS, Nike Run Club, and Nike Training Club.
- Rescued the failing wrapped-webview checkout: from ~50% success to 90%+ on the day-one A/B. New-market integration time dropped from ~6 months to ~2.
- Extended the same tray-based platform to power Nike App Self-Checkout, the pinnacle feature of the House of Innovation NYC flagship launch. Maxim Award.
Earlier experience
- Porch · Senior Product Manager
Led consumer experience product across 3+ engineering teams. Rebuilt the project-submission lead-gen funnel for a double-digit conversion lift. Owned real-estate partnerships with Realtor.com, Estately, and Movoto.
- Zillow · Senior Program Manager, Zillow Mortgages
Led 5+ engineering teams across web and mobile inside Zillow's mortgage marketplace. Shipped first-to-market Instant Online Pre-Approval with Chase, Bank of America, Citi, and Wells Fargo — 6x lead conversion lift, ahead of Rocket Mortgage.
- Amazon · Technical Program Manager — International
Ran Amazon 3P seller programs internationally — integrated shipping savings for cross-border sellers and rebuilt 3P returns to reduce consumer time-to-return.
- Microsoft · Multiple roles, ending as Senior UX Program Manager (Bing)
Ten years across Software Test, Producer, and Program Manager (London — MSN entertainment and movies channels). Closed the run on Bing — owned core search UX components (Homepage, AutoSuggest, Search History, Filter Framework) through the Bing brand release. Gold Star Award.
Work & writing
- productDetent — a calmer coffee appNative iOS with a Next.js web companion. Opinionated defaults; no engagement traps. The studio's flagship build.
- productBottle & FlameStudio build under illogicalproject.
- essayNike Mobile Checkout — from broken to breakthroughThe rescue: tray architecture, smart buffers, ~50% to 90%+ on the day-one A/B. Scaled into the House of Innovation NYC flagship.
- essayNike Greater China — scaling the studioBuilt the product team from two to twenty inside a 120+ cross-functional studio in Shanghai. The compliance-driven migration, the WeChat program built in weeks, and what holding craft in a matrixed multinational actually looks like.
Education
- Whitman College · B.A., PsychologyVarsity Swimming, Club Water Polo
Recognition
- Nike Maxim Award — House of Innovation NYC Self-Checkout · 2018
- Nike Maxim Award — WeChat Retail Platform (mini-program), Greater China · 2018
- Nike Maxim Award Finalist — China-for-China consumer experience migration
- Microsoft Gold Star — leadership of core Bing UX during brand release · 2009
Skills & tools
Leadership
- Product strategy
- Org design and scaling (PM team 2 → 20+; cross-functional studio 120+)
- Executive partnership and air cover
- Hiring, promotion, and PM career ladder design
- Cross-functional leadership across product, design, engineering, research
- Servant leadership and coaching
- Operating in matrixed multinationals
Design
- Consumer experience design
- Design leadership and team restructure
- User research (qualitative + quantitative)
- Design systems and componentization
- Editorial and brand systems for product surfaces
Technical
- iOS (Swift, SwiftUI)
- Next.js, React, TypeScript
- REST and GraphQL
- AI / LLM product integration
- Search, ranking, and recommendations
- A/B testing and experimentation
- Native and web platform architecture
Domains
- Commerce and marketplaces
- Mobile checkout and payments
- Search, browse, and discovery
- Retail technology and store operations
- International expansion (China, Europe)
- Consumer health and wellness adjacent
- 0 → 1 product
- Platform → innovation → scale playbook